COVID-19 UPDATE

Are you still open for orders?
Yes, our brand mission is to bring people together through ALL life’s moment and there couldn’t be a more important time for us to help you connect with your loved one’s than now.
Therefore, we are still open for business, working safely and at full capacity with plenty of stock to keep fulfilling orders and help you connect with your loved ones.
However please note, we use Royal Mail of all our courier services (excluding Europe and rest of world express) and due to high levels of staff absence and higher postal volumes some areas of the county may experience some level of delay in service. We ask everyone to be patient and kind while they work as hard as possible during unprecedented time to get all our orders to them.
You can find out more about the Royal Mail service update here: https://www.royalmail.com/coronavirus

Can I send direct to my loved ones?
Absolutely. If you wish for us to send an order directly to your friends and family, simply pop their address in the ‘shipping address’ box at the checkout. Please make sure your billing address is still your address for the payment authorisation.
Please note we regret at this time we cannot offer a gift wrapping service (our boxes come flat packed) and we also cannot offer a card writing service – we are woring on being able to offer this in the future

What is Ellie Ellie doing to make sure the workshop team are safe  working during COVID-19?
Our top priority is to make sure we keep everyone in the team safe while continuing to run the business and fulfil orders as normally as possible. Therefore we are following strictly the guidelines as set out by the UK Government and Public Health England to ensure all out staff are safe.
Some the guidelines we have put in place:

  • All of the team have been advised not to come into work if they, or anyone they work with develops symptoms of a the CVOID-19 virus.
  • All members of staff that can work from home are working from home.
  • For any staff who cannot work from home they are all following social distancing guidelines along with strict hand washing.
  • Additional deep cleaning in the workshop.
  • To find out more about what we are implementing in the workshop, you can head over to our blog where Danielle our founder and MD has more details: https://www.ellieellie.co.uk/blogs/news/a-message-from-our-founder-danielle-regarding-covid-19

We will continue to strictly monitor and follow the UK government advice.
If you would like to know more about the UK’s Government advice on social distancing during COVID-19, you can find it here: https://www.gov.uk/guidance/social-distancing-in-the-workplace-during-coronavirus-covid-19-sector-guidance

Questions
If you have any further questions please do not hesitate to get in touch with our Customer Service team on info@ellieellie.co.uk

Thank you
Finally we would like to thank all our amazing customers you who continue to support our small business during this extreamly challenging times. The uncertainty of the future is very frightening for us and we have been humbled to see so many of our products bringing joy and happiness to your loved one during self issoation.

Keep safe everyone, we can get through this as long as we all work together. Love and kindness from Ellie Ellie team x