Returns Policy

Contact our customer service team

If you would like to return any of our products we suggest you speak to a member of our helpful customer service team, as we may be able to resolve your situation without you having to take a trip down to your local Post Office. Please drop them a quick email with your order reference to and they will be delighted to help you.

Returning an item 

* You can return any item to us (excluding personalised products and earrings) within 28 days of the order being placed for a refund.
* We are regretfully unable to offer an exchange service
* All items must be returned unused and in its original packaging and condition along with a copy of your dispatch note.
* All goods are returned to Ellie Ellie at your own responsibility, with this in mind we do recommend you obtain a Certificate of Posting from the Royal Mail as we cannot be held responsible for goods lost in transit.
* Refunds will be made to you within 14 days of receipt of the returned goods. Refunds will be made via your original payment method and will include standard delivery.

Ellie Ellie regretfully does not currently offer a free returns service for our customers, however, the process is still very easy. Simply download our returns form and follow the instructions and pop in the post to us at:

Ellie Ellie
Returns Department
Unit 12 Hazelwood Trading Estate
Hazelwood Close
West Sussex
BN14 8NP
United Kingdom