Returns Policy

Contact our customer service team

If you would like to return any of our products we suggest you speak to a member of our helpful customer service team, as we may be able to resolve your situation without you having to take a trip down to your local Post Office. Please drop them a quick email with your order reference to info@ellieellie.co.uk and they will be delighted to help you.

Ellie Ellie regretfully does not currently offer a free returns service for our customers, however, the process is still very easy. Simply download our returns form and follow the instructions and pop in the post to us at:

Ellie Ellie Ltd

Returns Department

Unit B Marshall’s Transport Site

Pershore Airfield

Long Lane

Throckmorton

Pershore

WR10 2JH

Returning an item 

* You can return any item to us (excluding personalised products and earrings) within 28 days of the order being placed for a refund.

* We are regretfully unable to offer an exchange service.

* All items must be returned unused and in its original packaging and condition along with a copy of your dispatch note.

* All goods are returned to Ellie Ellie at your own responsibility, with this in mind we do recommend you obtain a Certificate of Posting from the Royal Mail as we cannot be held responsible for goods lost in transit.

* You are responsible for the cost of the return postage, which is non-refundable unless the item sent is incorrect or faulty. Any return postage cost refunded by us will be based on the economy Post Office™ cost (second class signed for or economy equivalent) for the weight of any incorrect or faulty item you return. If you choose to send any non-faulty items as well, the return postage cost for these items is non-refundable.

* Refunds will be made to you within 14 days of receipt of the returned goods. Refunds will be made via your original payment method.